Notice of Domain and Website Expiration

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We don’t want you to lose your domains and websites.  That’s why we start sending you notices of your expiring domains at least 30 days before expiration. Another reminder will be sent 7 days before expiry, which will invite you to renew your domain(s) and also specify the expiry date(s). 

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For pending websites due to unpaid balance, you will receive at least 3 reminders to complete your purchase. A grace period of 10 working days will be given to settle your balance. A maximum of one month extension will be given for annual plans but termination will apply anytime after that. A notice will be posted on the website which will temporarily block website access and will be removed immediately after settlement. 

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It is important for you to keep your contact information accurate so that you'll receive these reminders. As a further safeguard, you should ensure that your email SPAM filters are set to accept emails from Velvet Web Solutions. 

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If you miss renewing your domain or website by the expiry date, don’t panic. There’s a grace period of 10 working days to renew your domain at a regular price, depending on your domain name and as agreed upon during website creation.  After that, you’ll have another 10 working days to pay a fixed Restoration Fee of $50, plus the renewal fee, before the name and website gets ready for unrecoverable deletion. 

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Note that Name servers are disabled 5 days after expiry, so if your website or email goes down, check if the domain has expired. Once renewed, the name servers will immediately become active again.

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Updated: October 30, 2020